Why do we have to pay for unanswered phone calls?
Hi,
I have just found that we are also being charged for calls to mobiles that are unanswered, the reason I know that is if I can't locate my pnone in the house or car I simply ring it to fins it, "I 'don't answer it" and ring off well before the auto answer cuts in. . I have just discovered I have been charged 26p on every occasion for the luxury, I wish I had known that this was Plusnet policy, we never got charged by TALK TALK for the same process in 4 years. The information you post about OFcom not allowing call charges unless it is connected is particularly interesting as I cannot see TALK TALK missing an opportunity to charge 26p for every unanswered call to a mobile. I am a member of WHich? consumers association and intend to see what they say, also Money Saving Expert as it isn't cheap. I am disspointed PLUSNET you had been doing so well for us and our house move with BB went v smoothly.
The only reason I noticed was I was looking into why I was paying 33p to a number 123
on 5 occasions between Dec and May, but I will post separately about that, and the only reason I noticed that was I paid £6.75 to call 118118 for 2 minutes for the first time in a very long time, well if that's how much it costs wow no wonder thaey need to advertise incesantly.
I have just found that we are also being charged for calls to mobiles that are unanswered, the reason I know that is if I can't locate my pnone in the house or car I simply ring it to fins it, "I 'don't answer it" and ring off well before the auto answer cuts in. . I have just discovered I have been charged 26p on every occasion for the luxury, I wish I had known that this was Plusnet policy, we never got charged by TALK TALK for the same process in 4 years. The information you post about OFcom not allowing call charges unless it is connected is particularly interesting as I cannot see TALK TALK missing an opportunity to charge 26p for every unanswered call to a mobile. I am a member of WHich? consumers association and intend to see what they say, also Money Saving Expert as it isn't cheap. I am disspointed PLUSNET you had been doing so well for us and our house move with BB went v smoothly.
The only reason I noticed was I was looking into why I was paying 33p to a number 123
on 5 occasions between Dec and May, but I will post separately about that, and the only reason I noticed that was I paid £6.75 to call 118118 for 2 minutes for the first time in a very long time, well if that's how much it costs wow no wonder thaey need to advertise incesantly.
Quote from: lizzyhoo Hi,
I have just found that we are also being charged for calls to mobiles that are unanswered, the reason I know that is if I can't locate my pnone in the house or car I simply ring it to fins it, "I 'don't answer it" and ring off well before the auto answer cuts in. . I have just discovered I have been charged 26p on every occasion for the luxury, I wish I had known that this was Plusnet policy, we never got charged by TALK TALK for the same process in 4 years. The information you post about OFcom not allowing call charges unless it is connected is particularly interesting as I cannot see TALK TALK missing an opportunity to charge 26p for every unanswered call to a mobile. I am a member of WHich? consumers association and intend to see what they say, also Money Saving Expert as it isn't cheap. I am disspointed PLUSNET you had been doing so well for us and our house move with BB went v smoothly.
The only reason I noticed was I was looking into why I was paying 33p to a number 123
Your not alone
Because of your post I checked my calls and noticed I got charged 0.10 for a 00.00min call to my mobile to locate it back in May 18th at 00:38:50
Bit of a swiz really but not going to loose any sleep over it. But worth knowing that Plusnet charge for unanswered calls to Mobiles
dick:green Quote tags fixed.
It would appear likely that call charging is triggered at the point where the call is forwarded by PN/BT to the Mobile network. Some clarity on this would be welcome.
It probably explains why my unanswered call lasting 1.63 seconds cost me 22p even though the relevant mobile phone did not answer or register a missed call.
Just a thought!
It probably explains why my unanswered call lasting 1.63 seconds cost me 22p even though the relevant mobile phone did not answer or register a missed call.
Just a thought!
