Yet another VOIP question!

[#1]

I'd really appreciate some help in sorting out my future broadband and landline. ( Like many others, I need to keep a landline due to poor mobile signal, and I'd like to do it soon for peace of mind, rather than wait till the deadline).

I currently have a Plusnet Unlimited Fibre and Anytime phone service.

I'm looking at using Phonely to provide my phone, and moving across to the Plusnet Fibre only broadband.

The advice I've read here is to switch to the Broadband only package first and THEN get the phone sorted, but won't I lose my number if the service stops?

 Or is it safe as long as I get Phonely to port it across within the 30 days? How will Phonely know what my number should be? Sorry that seems like a stupid question to me!

Thank you for any advice

[#2]

@kmw350 

Your number becomes "ceased" on the day PN confirm your line has been transferred to SOGEA (internet only). You then have 30 days to "port" the number.

Can't comment on Phoney itself but if you sign up after you're on SOGEA then I would presume you tell them the number. You need to confirm they can handle a ceased number. Some independant VOIP can't (or have been unable to do so in the past) ceased numbers.

You can transfer to SOGEA at any time at the cost of a new contract.

Brian

[#3]

Thanks @bmc 

So if I am going to move across to the Fibre only contract, do I have to physically ask to be switched to SOGEA, or will that happen automatically?

And if I have to ask for it, do I ask first, THEN change contract, or ask for the change after changing contract?

Thanks again, I always appreciate the help on this forum.

[#4]

So if I am going to move across to the Fibre only contract, do I have to physically ask to be switched to SOGEA

@kmw350 'Fibre' is just the Plusnet marketing name for the SoGEA product. So if you change to the Fibre product it will happen automatically.

When you port a number , you provide the new supplier with the number, your name & address and the previous supplier of that number.

[#5 · Accepted solution]

@kmw350 

Phone the PlusNet Customer Options Team on 0800 013 2632 to see what's available and how to change. The PN product "Fibre" is SOGEA only so contracting for that will automatically change your line on the given date.

That's probably the easy bit. Sorting your VOIP service out may well be harder. I would check with your chosen provider what's required and they can handle ceased lines). You need to ensure youir phone(s) can work with VOIP and note that any house extensions will no longer function.

VOIP doesn't work during power cuts.

Brian

[#6]

@MisterW @bmc Many thanks to both of you, that's understood.

I'll check with my chosen service as advised, and then will hopefully be ready to make the swap. (will probably wait to see what the PN offers are AFTER the 31 March price rise ! ).

Thanks as always, you experts on this forum are a good reason in itself, to stay with Plusnet!

[#7]

will probably wait to see what the PN offers are AFTER the 31 March price rise ! ).

Note that any recontract now on current prices is NOT subject to the March 31 price rise this year i.e the first price rise will be March 2026

[#8]

Ah that's good to know, thank you, I might do this even sooner then.

[#9]

Just one more question (hopefully) about the switch.

One of the things Phonely are asking is that I let Plusnet know not to cancel my internet service during the phone transfer process.

So, when I have been officially switched from Fibre+phone to fibre only, and I inform Phonely so that they can sort the transfer of the number, do I actually need to contact Plusnet again to tell them not to disconnect me while it is happening?

(I must say, it would be nice if there was some kind of official help with this transfer process considering the way it is arbitrarily being imposed on everyone. If it wasn't for you people helping me, I and many others would be lost over this process).

[#10]

One of the things Phonely are asking is that I let Plusnet know not to cancel my internet service during the phone transfer process.

I suspect Phonely are thinking about the situation where you still have phone & broadband with Plusnet and are trying to port the phone to them. That WILL cancel the broadband and there's nothing that telling Plusnet will change it!

So, when I have been officially switched from Fibre+phone to fibre only, and I inform Phonely so that they can sort the transfer of the number, do I actually need to contact Plusnet again to tell them not to disconnect me while it is happening.

No , once you've transferred to fibre only (and the transfer has been confirmed as complete) the phone number is ceased and no longer associated with your broadband.

I'd advise contacting Phonely again and confirm that they can port a recently (within the last 30 days) ceased number. In the past, some voip suppliers automated porting systems couldn't port ceased numbers.

[#11]

That's understood thank you, I will ask them that question.