problems receiving international calls

[#1]

Hi, Is anyone having problems with international calls.  When I receive an international call the caller can hear me but I cannot hear them.  Any suggestions as to what may be wrong?

thanks Catherine

[#2]

@Catherine1 

Welcome to the forum. 🙂

It could be one of a number of things - a little more info could narrow it down.

Does it happen on calls you make, or only ones received?

How many people/countries are involved?

[#3]

Hi. Only happens on calls I receive
Caller is from Canada
Thanks

[#4]

@Catherine1 

Are you using a standard telephone plugged in to a phone socket in your home, with a Plusnet call package ?,

or have you pre-emptively upgraded your handset to VoIP in anticipation of the UK phone system switch off  next year ?

[#5]

Yes, a standard landline

Thanks