"phone order in progress" preventing renewal

[#1]

My Account is showing "An error has occurred. You cannot make any changes to your account while there is a phone order in progress."

Please can this be resolved as I am not aware of any outstanding orders and I would love to get started on my renewal.

Many thanks

Neil

[#2]

@NeilW1 

Don't fight it. Ring the Customer Options Team on 0800 013 2632. There's rarely much of a delay on this line.

[#3 · Accepted solution]

Hiya @NeilW1,

I'm really sorry to hear you are having an issue re-contracting through your online account, I have fixed this for you and you should be able to take a new deal online.

Please get back to me if you have any further problems.

[#4]

I know, I just wasn't able to call today - when I have in the past thy have been super helpful 🙂

[#5]

Thank you, all fixed 🙂

[#6]

Thanks a lot for letting us know Neil and please shout up if there's anything else we can help with.