ppp outages
anyone else on the trial getting outages during the night on their ppp sessions?
I assumed was the trial but I checked another plusnet trialist tbb graph and they dont have the same outage. mine here.
note this outage is on ipv4 as well the entire ppp session was down.
I had a similiar outage on the 1 feb as well.
If you can see 2pm outage from yesterday ignore that (engineer visit). I am reffering to the one at dusk.
I assumed was the trial but I checked another plusnet trialist tbb graph and they dont have the same outage. mine here.
note this outage is on ipv4 as well the entire ppp session was down.
I had a similiar outage on the 1 feb as well.
If you can see 2pm outage from yesterday ignore that (engineer visit). I am reffering to the one at dusk.
Connection drops during the early hours are "normal".
It seems BT see no problem doing lots of network maintenance and cutting large numbers of users off for a short while - and most days as well. At work I monitor a proportion of our customer's connections (mostly the ones important enough that we'd like to know there's a problem before the phone rings), and I quite regularly see a cluster of them go offline early morning - sometimes for a few minutes, sometimes for an hour or more (but that's not too common). I did query it with the wholesaler once, I got a reply back (around mid morning) to the effect that "so far today I've got 20 notices of work for tonight".
There doesn't seem to be much of a pattern about it. Sometimes it's just "random" customers, other times it's "most of them" - I guess it depends which bit of the network BT are working on.
The message to take away from this ? If you rely on your connection (as in it's business or safety critical) then don't rely on ADSL ! One of the things you get when you pay many times more for a "business grade" connection (apart from the several hundred quid a month bill) is an SLA that means they'll fix it it if breaks. With ADSL, apart from these routine drops, if it breaks then they can take a week to fix it and there's nothing you can do but sit and fume. Explaining that to customers can be "challenging" - especially the ones that refused to pay for a business grade connection to their business centre and now expect you to wave a magic wand and get all their tenants back online "yesterday"
PS - having read the additional posts while I was writing this, your sync with the exchange will be fine, the work is "somewhere" in the network between you and your ISP.
It seems BT see no problem doing lots of network maintenance and cutting large numbers of users off for a short while - and most days as well. At work I monitor a proportion of our customer's connections (mostly the ones important enough that we'd like to know there's a problem before the phone rings), and I quite regularly see a cluster of them go offline early morning - sometimes for a few minutes, sometimes for an hour or more (but that's not too common). I did query it with the wholesaler once, I got a reply back (around mid morning) to the effect that "so far today I've got 20 notices of work for tonight".
There doesn't seem to be much of a pattern about it. Sometimes it's just "random" customers, other times it's "most of them" - I guess it depends which bit of the network BT are working on.
The message to take away from this ? If you rely on your connection (as in it's business or safety critical) then don't rely on ADSL ! One of the things you get when you pay many times more for a "business grade" connection (apart from the several hundred quid a month bill) is an SLA that means they'll fix it it if breaks. With ADSL, apart from these routine drops, if it breaks then they can take a week to fix it and there's nothing you can do but sit and fume. Explaining that to customers can be "challenging" - especially the ones that refused to pay for a business grade connection to their business centre and now expect you to wave a magic wand and get all their tenants back online "yesterday"
PS - having read the additional posts while I was writing this, your sync with the exchange will be fine, the work is "somewhere" in the network between you and your ISP.
Most customers will have uptimes of several weeks - BT do a lot of work overnight around the country but that doesn't mean the same customers are cut off night after night! 
You'll still have DSL sync as that comes from the cabinet but there's a lot of BT Wholesale systems between there and PN that may need work.
Really? Aren't PN support overloaded enough without answering why a connection went down during a maintenance window, came back up and is working perfectly...
You'll still have DSL sync as that comes from the cabinet but there's a lot of BT Wholesale systems between there and PN that may need work.
Quote from: chrcoluk basically if noone else on the trial had this I will make a support ticket with plusnet to get an answer on the cause.
Really? Aren't PN support overloaded enough without answering why a connection went down during a maintenance window, came back up and is working perfectly...
Quote from: pwatson Most customers will have uptimes of several weeks - BT do a lot of work overnight around the country but that doesn't mean the same customers are cut off night after night!
You'll still have DSL sync as that comes from the cabinet but there's a lot of BT Wholesale systems between there and PN that may need work.
3 times in space of 4 weeks is excessive.
if its due to trial and something plusnet did no problem, as I accept it been a trialist, if its due to BT on normal paid for service, its excessive.
telling me it 'may' be this or that isnt too helpful.
Its pretty obvious its either maintenance or a unplanned outage, thats easy to guess. The question is what it is exactly.