Windows Error Codes

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Troubleshooting error codes and messages Here are a list of common Windows error codes and messages. You'll also find suggestions and tips to help solve any problems you're having.

1. Error 602 - The port is already open
2. Error 619 - The port was disconnected
3. Error 629 - The port was disconnected
4. Error 631 - The port was disconnected by the user
5. Error 633 -The port is already in use / not configured for Remote Access Dialout
6. Error 650 - The Remote Access server is not responding
7. Error 678 - There is no answer
8. Error 680 - No Dial Tone
9. Error 691: Access denied because username or password is invalid
10. Error 721: Remote PPP peer is not responding
11. Error 797 - The connection failed because the modem or other connecting device failed

Error 602 - The port is already open

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Make sure that no other programs are using your modem (e.g. fax machines, printers, etc).
• Reinstall the modem drivers.
• Check for spyware/adware that may be trying to use the modem.

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Error 619 - The port was disconnected

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Check your cabling and confirm that they are connected securely.
• Recreate the connection.
• If your problem still hasn't been fixed, uninstall and reinstall your modem.

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Error 629 - The port was disconnected

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Try disconnecting all phones, caller ID boxes, answering machines and line splitters. Plug the modem directly into your telephone line. Try using a different phone cord between the modem and phone socket and check for line noise.
• Recreate the connection.
• If your problem has still not been fixed, uninstall and reinstall your modem.

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Error 631 - The port was disconnected by the user

• Check your dial-up number.
• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Recreate the connection.

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Error 633 -The port is already in use / not configured for Remote Access Dialout

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Disable any Firewall software you're running and try to connect again.
• Make sure that NO other applications are trying to access the Internet.

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Error 650 - The Remote Access server is not responding

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Recreate the connection.
• Reinstall the modem drivers.

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Error 678 - There is no answer

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Dial the number with your regular home phone and make sure you hear remote modem answer tones.
• Make sure that you computer is dialing the correct telephone number.
• Recreate the connection.

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Error 680 - No Dial Tone

• Is your telephone working?
• Is the cable from modem to filter secure?
• If you're using broadband, check that the microfilter is in good working order. (If not swap microfilters).
• Try uninstalling and reinstalling the modem. Make sure that you can hear a dial tone through the modem (with a handset).
• Restart your computer and wait until all applications have completely loaded before trying to reconnect.

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Error 691: Access denied because username or password is invalid

• Make sure you are using the right username and password.
• Note that the password is case sensitive, check that your Caps Lock function is turned OFF.
• Your username and password may have become corrupted. Please delete and retype the correct information.
• Restart your computer and wait until all applications have completely loaded before trying to reconnect.

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Error 721: Remote PPP peer is not responding

• Restart your computer, check your username and password, and try again.
• Reinstall the modem drivers.
• Windows XP users only: Click on Start, Run and enter cmd in the text box and click OK. Type in netsh int ip reset reset.txt and press enter. Type exit once the command has run to close the box.

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Error 797 - The connection failed because the modem or other connecting device failed

• Restart your computer and wait until all applications have completely loaded before trying to reconnect.
• Recreate the connection.
• If your problem still hasn't been fixed uninstall and reinstall your drivers.

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