2 months into new contract charged at out of contract cost

[#1]

Hi guys, I'm sure it's an admin thing but having changed 3 months back to a new 24 month contract for full fibre 300 at £34.99, I just got a bill for £58.30? It seems I've been charged for ff300 twice minus ff145?
Could someone pop into billing and see what might have happened there please!
Thanks!

[#2]

Moderator's note:
Thread moved from Full Fibre to My Account/Billing

[#3]

The Plusnet billing computer is a very idiosyncratic beast!

[#4]

It is, @pvmb , but I wonder if some of the human data input is also to blame - after all, computers don't suddenly think: 'Oh, just for a laugh, I'll mess all my data up'?

[#5]

@Fred_Caruana 

If you login to your PN account you can check the bills to see exactly what you're being charged for.

Brian

[#6 · Accepted solution]

@Fred_Caruana Hi there, I've had a look into this for you and dropped an email about it!

[#7]

I've had the same issue! Just changed to fibre 145 on a new contract, which states £27.99pm. Gave up the landline too. Being charged £43.20. Why is this?? Please help 🙏

[#8]

@ronniepovey - Hi, sorry for the trouble I've raised you a ticket here @ https://www.plus.net/wizard/?p=view_question&id=242824319 please reply to it and we'll sort the rest.

[#9]

Hiya @ronniepovey, 

Have you been able to look at the ticket we sent you? 

[#10]

Hi SammyM. Yes, thank you. I replied. Fingers crossed it's sorted 👍

[#11]

Awesome, let us know if you need anything else.