£40 reward card -

[#1]

Hello,

Activated my service over 2 weeks ago.

Still no acknowledgement of a reward card and have emailed customer services, to no avail.

Should I wait longer, or is a usual scenario?

[#2]

@AJR95 

There is no email address for Customer Service hence the lack of response. The only recognised means of contact are telephone, the forum, Facebook and Twitter You may want to wait for a response from a staffer to your post or try one of the approved means of contact.

Evan

[#3]

They take ages to answer the phone and then tell you you are not eligible. It’s a total scam that needs sorting out.

The forum is full of the same complaint.

[#4]

Hi there @AJR95 Could you send me a private message with your username please so I can have a look into it for you? 

[#5]

Hi Adam,

I am informed I do not have sufficient privileges to private message yet

[#6]

@AJR95 Make 2 or 3 dummy posts and then try again.

[#7]

Great, thanks!

[#8]

@adamwalker - I have PM’d