£70???

[#1]

I did this broadband and it said I would get a £70 card. Been 6wks now and nothing. Just spoken to somebody at Plusnet and he claimed I did a different deal. Absolutely not the case. He said as I have screenshots of the deal he would email me straight away and I could reply to the email with my screenshots. Had no email. I’ve enclosed the screenshots clearly showing the time and date and the screenshot. I imagine Plusnet do this a lot to entice people and then claim some issue doesn’t qualify. Lucky for me I did screenshots at the time. Can somebody sort this out or cancel my contract and I’ll go with a company that doesn’t false advertise.

[#2]

How do I add the screenshots? I’m using an iPhone.

[#3]

I’ve added the photos to my album on here.

[#4]

Hiya @mattprinceuk, thanks for getting in touch and welcome to Plusnet! 

I have emailed your case handler to advise you have been in touch and also provided them with the images you have added.

[#5]

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@mattprinceuk wrote:
How do I add the screenshots? I’m using an iPhone.

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Instructions here -  Adding attachments to a post using a iPhone