£75. No email received, no reply from plusnet on Facebook

kariz · ‎28-12-2022

Hi, I’ve not received any email, regarding the £75 reward card I signed up for. My account was set up in November and broadband connected 23/12. Can someone advise please

Townman · ‎22-08-2007

See Reward Card guidance here - Our Cheapest Full Fibre and Broadband & Phone Deals | Plusnet - in the legal details.

IIRC the email notification is sent following 21 days after the service start date.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Gandalf · ‎21-04-2017

@kariz - You should receive an email to claim your reward card within 10 days of your service going live. Once claimed, you'll then get it by post within 30 days. There's more info at our FAQs here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet