Account Closed and still in credit

[#1]

Hi,

My broadband account is closed but a further payment was taken by direct debit. The latest bill shows that I am £32 in credit. How do I get Plusnet to refund me the amount owed to me ?

Thanks !

[#2]

How did you close your account?

Normally if you have moved to another supplier your final bill will come in around 20 days after you move and will include a refund if due, and will be paid back to your bank providing you have left your DD open.

You have not mentioned timings, so as long as it is not outside your normal billing cycle there is nothing to worry about.

[#3]

Wow - thanks for taking time out to reply.😀

I switched to another provider and they arranged everything.  Only just happened and next direct debit date is coming up.  The bill is there showing I am owed money.  I'll wait and see if they do a credit on that day. 

Thanks again