@Snakeplex
A warm welcome to the forums.
This is disconcerting and I recommend you take affirmative action rather than wait for a staffer to pick this up here. There has been a change in team members today so there is a risk of protracted responses.
Account closing is somewhat worrying, possibly arising from a third party having made an error and placing a line take over order by mistake - these things do happen. Have you received a "sorry you are leaving" communication?
Log into your account in another tab, then return here and use the PN Tickets link below to see the CRM activity on your account. You should then phone support. If the wait appears to be significant, try calling COTS.
Contact Customer Options Team (aka COTS)
COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.
Direct dial numbers
- 0800 013 2632 (from within the UK)
- +44 330 123 9197 (from abroad)
- Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday
With some urgency, you need to confirm that there is no malicious line takeover activity in progress.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
