Account Management: An error has occurred?

[#1]

Hi @jab1 

Followed your link thank you and found the ticket, it was opened then closed immediately therefore unable to give any further information.

[#2]

Typical, unfortunately. Only thing I can suggest is that you call them tomorrow and tell 'em to get their finger out.

[#3]

Hi @jab1 

Thought I would bring you up to date, just logged in and the error is still in place. Interestingly I didn't ring them as suggested as I, rightly or wrongly, thought that as my bill was due on the 22nd November it would correct itself. It appears that because the error is still in place my account cannot be updated so I have not received my November invoice. My account does state that my last bill was 22-10-2024 and my next bill is 22-11-2024 so because of their incompetence the system cannot produce a bill. I did report the problem on my account in plenty of time, I have made comment on here so I will now wait to see how long it takes for them to correct the problem and perhaps receive some form of credit for their error when I receive my bill.

Just a Monday morning moan, sorry. 

[#4]

'No problem, @mort7890 .They clearly don't have a clue what they are doing, or have such incompetent staff they can't do anything. If you have reported it, there is nothing else you can d. So glad I escaped when I did, because if I had to put up with such incompetence I would probably get banned for my comments.

No problem - I too would be moaning - or worse.