Account cancelled but normal payment taken

[#1]

I rang on 10 June to cancel my broadband account due to moving in with my boyfriend and he already has Internet set up in his place.
The chap I spoke to processed it fine, set the final date of service as 30 June and said the last payment would be around £70 on 1 July for the final use and charges for leaving my contract early.
So why has my usual monthly billing amount been taken today, 30 June?

[#2]

Normal billing continues until the account actually closes. At that point a final bill is generated covering any early termination charges and a credit for any period paid Iin advance. 

So in your case your final bill will have any etc's and a credit for nearly a month

[#3]

OK. That wasn't explained over the phone, not sure what the £70 he mentioned actually covers then and whether it will be taken tomorrow like he said?

[#4]

Its unlikely to be taken tomorrow, it can take up to 21 days for the final invoice to be produced.

[#5]

Hiya @gemmarathbone, 

Thanks for getting in touch and I am sorry for the confusion, I can appreciate the frustration this will have caused. 

The final bill once an account is closed can take up to 21 days to generate and any normal bills generated while the account was active will be taken as normal in the meantime. 

The final bill will have a prorata balance, which will include any termination fees. 

Please drop us a message if you don't receive that bill with in that time period and I can investigate this further for you.