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Account error

FIXED
GMC72
Newbie
Posts: 2
Registered: ‎11-06-2023

Account error

‎11-06-2023 11:22 AM

When I login to my account I have a banner at the top with the following message:
'An error has occurred
You cannot make any changes to your account while there is a phone order in progress.'
As far as I am aware everything is active and ru ming as it should.
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jab1
Legend
Posts: 18,894
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Account error

Fix

‎11-06-2023 12:07 PM

@GMC72  You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

John
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GMC72
Newbie
Posts: 2
Registered: ‎11-06-2023

Re: Account error

‎11-06-2023 12:32 PM

Thanks for the reply, I'll give them a call.
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Baldrick1
Moderator
Moderator
Posts: 12,311
Thanks: 5,499
Fixes: 429
Registered: ‎30-06-2016

Re: Account error

‎11-06-2023 2:33 PM

Moderators Note

This topic has been moved from My Order to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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