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Account error

catrionaiversen
Newbie
Posts: 4
Registered: ‎03-03-2023

Account error

‎03-01-2024 3:10 PM

My account constantly says that I cannot make any changes while there is a phone order in progress. Has been like that for months!
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
Fixes: 1,607
Registered: ‎21-04-2017

Re: Account error

‎03-01-2024 3:36 PM

Hi @catrionaiversen 

There are a couple of call features stuck in a pending activation status, so I've placed an order to progress these and the error message should disappear from your account within the next 24 hours.

I'm really sorry for the inconvenience this has caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Baldrick1
Moderator
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Posts: 12,378
Thanks: 5,559
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Registered: ‎30-06-2016

Re: Account error

‎03-01-2024 4:03 PM

Moderator's note:
Thread moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
Fixes: 1,607
Registered: ‎21-04-2017

Re: Account error

‎03-01-2024 4:20 PM

@catrionaiversen that should be sorted now. Can you let me know if there are any further issues?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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