Billing

[#1]

I really dont understand my bill. Normally I pay 27.99 a month. My contact ends on 14th January new bill is 49.21. £6.99 of that is for postage for new rounter. I just dont get why it's so high This is the break down for 1st dec
Line rental £26.53
Line only £0
Caller displays £0
Unlimited fibro extra £27.86
Discount £26.94
Bill £27.45
But my bill for 1st January
Line rental £11.98
Line rental £14.55
Line only £0
Caller display £0
Unlimited fibre extra £12.58
Unlimited fibre extra £15.58
Discount £12.17
Balance brought forward £27.45
Payment -£27.45
Postage and packaging £6.99
Outstanding is 49.21

[#2]

@Sophie6 you are billed for your services monthly in advance. Since your contract ends on 14th Jan , you will pay the discounted price up to that point and then the full price for the remainder of the billing period. As you see, the bill is broken down with charges applying for the two periods, 1 Jan to 14 Jan and 15 Jan to 1 Feb

[#3]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#4]

@Sophie6  This looks like discounts have not been applied to a new contract, I assume you have re-contracted if they are sending a new router. You will need staff intervention to sort it out.

[#5]

Sorry to hear this @Sophie6 I'm going to PM you to get your username and then we can look into this for you.

[#6]

Please as tbh I'm so confused

[#7]

Hey there, please can you pop over your username?

[#8]

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#9]

I am not having a very good day with this system haha. I was supposed to PM you for the info but I have your username now and will get the Staff to remove the info from this public post.

[#10]

Thank you

[#11]

What happens now will someone message me about the bill