Massive price rise

[#1]

I was paying £14.57 a month up to December. Yesterday I got an email saying

We want to say a big thank you for being a Plusnet customer. We love having you with us and want to make sure you're getting the best value from your Plusnet services.

We're just getting in touch to remind you that you're not currently in a minimum term contract for your broadband (Unlimited Broadband). This means you're currently paying the out of contract price of £19.89 per month. Annual price changes apply.

I calculate that to be a 31% increase in price,. In March 2023 my bill rose from £12.74 a month to £14,57, a 13% increase. The email wording suggests that the 31% rise takes effect from January 2024, rather than March. Is that right? Also, if the 31% rise is correct (sure it shouldn't be 13%, as it was last year?), why such a huge price rise?

[#2]

@Zasps it sounds like you were in a minimum term contract until recently and receiving a discount. If that's the case and you were receiving a discount, that will have come to an end and the price reverted to the non-discounted level.

Could that be the case ?

[#3]

@Zasps  It isn't an annual price increase it is because you are no longer in a discounted contract. You have been with Plusnet for a long time you must have re-contracted previously. You need to negotiate a new discounted contract, call customer options on 0800 013 2632.

The annual price increase will still happen in March as usual.