I have been a member since 1999 moving from dial up to broadband some years ago, I have also recommended many people to Plusnet as they have been a brilliant service provider. However today I couldn't log into my email account, a quick call to Plusnet and they told me that my account had been removed through a fault on their behalf, and cannot rectify it. So I lost my email that hundreds of customers get in touch with me, I have also lots my broadband at home. I know it isn't a business account but when you run a small business with a handful of staff it's difficult sometimes to separate home life and work, as this was my first email address it just became a point of contact for customer. I was told that it is a legacy account and nothing can be done to correct the error. How is it possible that a company who ties me up with a contract that is legally binding, however when the tables are turned they can just turn my account off and say whoops our mistake but we cannot turn it back on as it is legacy. In an instant cancelling a contract that if I do not pay a bill then they will send bailiffs round. Not that I have ever missed a bill. I am utterly disappointed with the lack of help that I was offered. It is clearly something that could be sorted if someone put there mind to it. Being a legacy account is no excuse for leaving me with no email or broadband and using the simple line of we accidentally deleted your account but cannot undelete it. Can ofcom help me with this matter? I cannot log into any of my personal accounts. My bank, HMRC, the NHS, Facebook or any online services for that matter. That is only my personal accounts, I've lost access to everything online for my business.
