Account stuck in "product change in progress"

[#1]

I recently took advantage of a new broadband offer and also changed my call package to the "unlimited uk landline and mobile" one, but it doesn't seem to have taken effect.

The main account page says: "An error has occurred. You can't change your products for the moment, you already have a product change in progress" and also shows the old "Plusnet Anytime" call package still.

SOmething similar happened once before, and it needed someone to give it a shove to get the change through. Please could you take a look and see what needs to be done here?  Thanks!

[#2]

Morning @mfitzp2 , was it half way through the billing month? if so, it doesn't start until the next bill date.

[#3]

Mine's been stuck like that for three months now, after I attempted to add Call Diversion for a month.

Required a phone call to CS to get it added, and another to remove it. Given up hope for the Web portal to ever sort itself out.