Address Incorrect in Account Details
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13-06-2022 11:14 PM
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Fixed! Go to the fix.
Re: Address Incorrect in Account Details
16-06-2022 2:05 PM
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Hiya @mjeb,
Thanks for bringing this to my attention and I can fully appreciate your concerns on this. I can imagine the hassle this has caused and I have put this right for you, explaining more here.
Sorry for the late reply, we're are busier than usual and it is taking longer than I would like to get back to you guys.
Please get back to me if you need any further help.
Re: Address Incorrect in Account Details
04-10-2022 9:35 PM
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Re: Address Incorrect in Account Details
04-10-2022 9:55 PM
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Re: Address Incorrect in Account Details
05-10-2022 9:56 PM - edited 05-10-2022 10:00 PM
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In regards to the address update. I have checked my account and it is still incorrect.
Re: Address Incorrect in Account Details
06-10-2022 10:17 AM
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try submitting the Openreach form at https://www.openreach.com/forms/fibre-broadband-availability---customer-form with the enquiry reason selected as "I cannot get fibre but my neighbours can" and see what they say?
09-10-2022 7:34 PM
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@mjeb, could private message me what your address should be and where you're seeing it's incorrect?
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