Amount outstanding on my old mobile account?

[#1]

I switched my mobile provider away from PlusNet several months ago... I was on a 30 day rolling contract and got a text to say I didn't owe anything.  So I cancelled the direct debit.

A couple of months later and I am now getting texts to say I owe about £1.50

I have tried looking at my old account to see why but can't access it anymore to see the bills.  I tried calling twice but gave waiting to get through.

Can someone from PlusNet  mobile contact me so we can work out why you think I still owe you something.

Thanks,   Ian

[#2]

Hi @Gandalf , is this something you can help with and put me in touch with the right people?   Many Thanks.

[#3]

Moderators Note

This topic has been moved from Mobile to My Account/Billing

[#4]

Anybody able to help?   @SammyM @LaurenB 

[#5 · Accepted solution]

Hello @Ian06, thanks a lot for getting in touch and I'm sorry for the delayed response. 

I've just had a look for your account and can find two, would you mind sending me a PM confirming your full name and mobile number? I'll be happy to have a look into this.

[#6]

@adam945 ...  done,  thanks

[#7]

Wat u after bro

[#8]

@adam945  - Apparently, according to today's email,  it is still showing in Debt, but the amount has reduced.  I'll PM you if that's ok?

[#9]

Hey @Ian06, all sorted now, I've just responded to your PM