An error has occurred You can't change your products for the moment

stacew90 · ‎08-02-2022

As above error.

Since taking out Plusnet Broadband I've always had this on the account when logging in:

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

Thanks,

Chris

Gandalf · ‎21-04-2017

Hi Chris,

A whirlwind of magic has been done and the error should now be gone.

Let me know if you have any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Mav · ‎06-04-2007

Moderator's note(s):

Thread moved from ADSL Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Hippo1 · ‎24-02-2022

Hi Gandalf , I wonder if you could cast your wand over my account as I have the same issue, and it's preventing me for getting a cheaper deal .

SammyM · ‎22-01-2018

Hiya @Hippo1,

Thanks for getting in touch, I appreciate it. I stole @Gandalf magic and fixed it for you, sorry this happened and you should be able to take a deal online with us now.

Please get back to me if you have any more problems.

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team