An error has occurred You can't change your products for the moment, you already have a product...

[#1]

My old contract will ends on 03/10/2022, then I signed up to a new 18 months contract on 26/09/2022, but I noticed when I login the page shows the message "You can't change your products for the moment, you already have a product change in progress" and the old charges are still showing rather than the new charges relating to the new 18 months contract. However, I have received an email says that "Confirmation of your new contract and special offer price" and shows my new contract will take effect from 27/09/2022. 

Is something stuck or is the product change really still in progress? 

Thank you for your time

[#2]

@christine63  So you requested the new contract on the 26th which is today, the change doesn't happen immediately, it can be the next day or sometimes when the previous contract ends. If you have had a confirmation that it will be the 27th that sounds pretty positive. You do have a product change in progress. Should be all done by tomorrow.😀

[#3]

Moderators Note

This topic has been moved from Broadband to My Account/Billing

[#4]

Thank you so much. Then I will check it tomorrow. Thank you for your time.