An error has occurred You can't change your products for the moment, you already have a product chan

[#1]

My old contract will ends on 03/10/2022, then I signed up to a new 18 months contract on 26/09/2022, but I noticed when I login the page shows the message "You can't change your products for the moment, you already have a product change in progress" and the old charges are still showing rather than the new charges relating to the new 18 months contract. However, I have received an email says that "Confirmation of your new contract and special offer price" and shows my new contract will take effect from 27/09/2022. 

Is something stuck or is the product change really still in progress? 

Thank you for your time

[#2]

Moderators Note

This topic has been moved from Broadband to My Account/Billing

[#3 · Accepted solution]

Hey @christine63,

Thanks for reaching out to us and sorry for any concern that might have caused. I've had a look over the account this afternoon and it looks like the change has gone through fine! If you check your online account today are you still seeing this error message?

[#4]

Thank you so much. The problem has been solved.

[#5]

Thanks for confirming that, I'm very glad to hear that's the case! If you do run into any issues over the course of your contract, just give us a shout and we'll be more than happy to help out