An error has occurred You cannot make any changes to your account while there is a phone order in pr

[#1]

Hi, I cannot upgrade my service because I get the following error.

An error has occurred
You cannot make any changes to your account while there is a phone order in progress.

Richard.

[#2]

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.