Wondered if anyone can help?
I joined Plusnet recently, opting to have voicemail switched off during the initial setup process. I already have it built into my landline phone (with flashing LED, number of messages, etc., so it's just more obvious than Plusnet voicemail).
After a few weeks, I realised Plusnet voicemail was actually active (it had a bunch of recorded voicemails), but the web control panel showed it as inactive. I figured I could just toggle the setting for voicemail on my account to get it back in sync - my plan was to switch it on, wait a day or two, then switch it off.
However, ever since I switched it on, I get the following error when I log on:
"An error has occurred - You cannot make any changes to your account while there is a phone order in progress."
After a few days of hoping it would reset itself, I phoned Plusnet, got bounced around a few different departments, eventually got chatting to someone who said he'd sort it out, but it might take a week. It's now a week, and the error hasn't cleared.
What makes it even more frustrating is I want to upgrade my call plan, but can't due to the error.
