An error has occurred

[#1]

I have had the same error on my account for a long time now, It just says "An error has occurred, You cannot make any changes to your account while there is a phone order in progress". I don't understand what this means but I do know I don't have any phone order in progress, I need to make some changes on my account but I can't with this error.

[#2]

@Unlucky Hopefully a staff member will pick this up tomorrow and correct the failure of the system which caused it.

[#3]

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

[#4]

@Unlucky I have popped it through the system and it should be fixed today at some point.

[#5]

Hello. I'm having the same problem with this error message and want to renew my broadband but the error is stopping me. Thanks 

[#6]

I had this come up just after renewing (another story)

I thought it had messed up my account but it is clear today..

[#7]

My account has the same problem after switching to full fibre.

[#8]

@DebbieB – Sorted, I’ve raised a ticket on each of your accounts to force the system to mend it. Just give it about 24 hours.

@grazuncle – Your account seems to be ok.

@fistsbs – You’re affected by another issue and I’ve left notes here @ https://www.plus.net/wizard/?p=view_question&id=239641345 with the ins and outs and I’ll check back in with you on Tuesday.

[#9]

My apologies..i only posted to show that you get the message when you change something.. didn't mean to give you extra work🤦🏻‍♂️

[#10]

Thanks for sorting James!