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Being overcharged already product change in progress

Hassan320
Newbie
Posts: 1
Registered: ‎30-10-2022

Being overcharged already product change in progress

‎30-10-2022 12:25 AM

Being charged £41.75 for last 4 months even tho I got a new deal went from £26.28 to £41.75

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
Fixes: 1,607
Registered: ‎21-04-2017

Re: Being overcharged already product change in progress

‎30-10-2022 4:15 PM - edited ‎30-10-2022 4:15 PM

Hi @Hassan320,

I'm really sorry we're charging you more than we should do.

I've credited your account with the money we owe you which you'll see go towards your next bills. 

I've also applied the right discounts so you should be charged correctly moving forward.

Let me know if there's anything else you need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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