Being overcharged already product change in progress

[#1]

Hi,
I'm on full fibre since August but latest bill stated I'm still on unlimited fibre, which I had before.
Should pay £42, was charged over £46.
Can anyone help me to resolve this issue?
Regards Mariusz

[#2 · Accepted solution]

Hi there Mariusz, I'm really sorry about the issue with your billing. Could you send me a private message with your username please so I can sort that out for you. - Adam

[#3]

Hi Adam,
thank you for your answer.
Unfortunately I am not able to send any private messages (got an error message "You do not have sufficient privileges for this resource or its parent to perform this action").
Regards Mariusz

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[#4]

Hi Mariusz, you'll just need to make a few more posts first, after 5 in total you should be able to send PMs.