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Best way to go about changing provider
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Best way to go about changing provider
02-04-2022 9:24 AM
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Looking at moving to Vodafone for a lower monthly bill.
What would be the best way to give a smooth transition without a big gap of no internet?
Plusnet require 14 days notice I think, but Vodafone could take longer to get the connection active. Presume it is best to have some 'overlap' or services?
Also, would I have to inform Plusnet about leaving, or does Vodafone do that as part of the switching process?
Thanks
What would be the best way to give a smooth transition without a big gap of no internet?
Plusnet require 14 days notice I think, but Vodafone could take longer to get the connection active. Presume it is best to have some 'overlap' or services?
Also, would I have to inform Plusnet about leaving, or does Vodafone do that as part of the switching process?
Thanks
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Re: Best way to go about changing provider
02-04-2022 9:43 AM
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This topic has been moved from Fibre to My Account/ Billing
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Re: Best way to go about changing provider
02-04-2022 9:45 AM - edited 02-04-2022 9:45 AM
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If you’re out of contract then the easiest way is to order with the new supplier. In contract I would speak to customer options team to find out early termination fees etc.
Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
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