Bigger bill increase than expected

[#1]

I've just had my first bill after the line saver has ended, and it's a fair bit more than I was expecting. I'm sure when I took out the contract, the price was around the £25 per month mark, but my first bill since it ended is around £35. I know I would never had taken out a contract if it was going to be that much, just wondered if anyone else has had this problem?

[#2]

Your supposed to get a email saying your contract is coming to an end, you then ring up and negotiate a new deal. if you don't do that then you pay full price. I completely missed the email and was charged full price for 2 months before realizing.

[#3]

I think I'm on a 24 or 18 month contract, so I'm wondering if after 12 months the price goes up to the full price, although I wasn't told that when I rung to get this contract. If I had known I would have just done 12 months!

[#4]

@adam1330 

Look through your emails from when you signed up, that should tell you the price without LRS. Alternatively log in to your account and look through the closed tickets.

[#5]

Hi @adam1330

Thanks a lot for reaching out and I'm sorry to hear that you've had issues on your last bill. I believe I've addressed your concerns on the open Ticket on the account, if you'd like to have a look. We can't really talk about specific bills in the public domain to be honest.

Have a look at it here.