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Bill increase & out of contract refund

MK1
Grafter
Posts: 26
Thanks: 4
Registered: ‎29-08-2018

Bill increase & out of contract refund

‎12-09-2022 2:40 PM

I have two separate queries that I require assistance on. Firstly, for my July and August bills, I seem to have been billed incorrectly from £25.89 (new rate since CPI), to £28.12 for the month of July and £31.92 for August.

Additionally,  I have been billed £45.80 for September as an out of contract charge. I received zero notification regarding the contract coming to an end, hence my surprise on seeing this month's bill! Given the circumstances, and my intention to move to another service provider in the soon, what is the process in seeking a refund?

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Strat
Community Veteran
Posts: 31,320
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Registered: ‎14-04-2007

Re: Bill increase & out of contract refund

‎12-09-2022 4:30 PM

Moderators Note
This topic has been moved from Broadband to Accounts / Billing.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Bill increase & out of contract refund

‎12-09-2022 6:23 PM

Hi there,

I'm really sorry for the confusion. I've had a look and dropped you an email which you can also view online Here.

I hope this helps. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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