Bill payment - sensitive topic - urgent

[#1]

I have my bill payment due soon but I cannot pay it yet and I need someone please to message me about this as I cannot call/speak on the phone (due to abusive relationship and vulnerable disabled customer you have my notes on the system) and i'm currently homeless until I can get back into my home for my safety and I can't be cut off as it's my safety lifeline having internet.

Please can someone who works at Plusnet message me and I can give you the date when I next get paid and can pay in full, as all my money has currently been taken by my ex-partner due to financial abuse which is in the process of being recovered to me by police.

Thankyou so much and sorry for rambling 🩷 xx

Moderator's note by Mike (Mav): I have escalated this so that a member of staff may pick this up ASAP.

[#2]

Moderator's note(s):

Thread Moved from Broadband to My Account/Billing.

[#3]

Hi @nadine89 

I'm so sorry to hear about the really difficult position you're in at the moment. I've sent you a PM so please reply back when you can. 

I've got a fair bit on today so won't be able to respond that quickly but I'll definitely get back to you when I can. 

Adam