Bill shows as paid. It is not.

[#1]

My bill was not paid. It shows as paid, it is not paid.
I am 100% sure, as I use a PAYG credit card, and nothing was taken.
Also, please add easy online support for customers, phoning is not always an easy option.

[#2]

Hello @majorzombie, thanks for getting in touch.

As my response to this contains billing information which is specific to your account, we're not able to share this via Social Media. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.