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Bill wrong

Anthony15
Newbie
Posts: 4
Registered: ‎19-12-2016

Bill wrong

Wrong bill!

Why I'm over charges for £42.98! I'm supposedly to pay £31.09 every month! I'm getting so tired and fed up of this plusnet every since last December 2022!! Never got me settled down! Do something fast about contract is £31.09!!

I'm perfouldly deaf and I had lots of complaints about your teams not doing correctly and miss communication to sign live video!
Thank you Anthony
2 REPLIES 2
Anthony15
Newbie
Posts: 4
Registered: ‎19-12-2016

Re: Bill wrong

In that case I'll contact to plusnet first thing in morning!! So rude for not reply! 🤷‍♂️
pjmarsh
Superuser
Superuser
Posts: 4,152
Thanks: 1,678
Fixes: 23
Registered: ‎06-04-2007

Re: Bill wrong

Hi Anthony

Staff replies could easily take a couple of days on these Community forums.  Hopefully you can get a quicker reply, but it definitely wouldn't be within the hour and a half that you've given them above,

Have you looked at the breakdown of your bill?  Is the extra costs from discounts not being there that have previously, or are there other charges showing?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.