Hi Anthony
Staff replies could easily take a couple of days on these Community forums. Hopefully you can get a quicker reply, but it definitely wouldn't be within the hour and a half that you've given them above,
Have you looked at the breakdown of your bill? Is the extra costs from discounts not being there that have previously, or are there other charges showing?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
