I think that is how it is meant to work. You continue paying for the service, but you will then be eligible for Automatic Compensation for most of the period it was unavailable. I'm saying most of the period because it isn't payable for the first 2 full days of the fault and the day it was fixed.
The bit possibly that may need watching is that its detected that your fault is "fixed", as if you are changing to FTTP to get around the fault then the actual issue isn't fixed. I don't recall seeing that along with Automatic Compensation before, so I'm not sure if it plays nicely, though the reason that I've not noticed it may be because it all works well!
The only bit you may want to phone up and dispute is the 50p call, which may be because of a crossed line (which could be the cause of your fault), or an engineer tapping into your line at the cabinet to test either your line or look for a spare line for someone else. Either way Plusnet should refund you for that.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
