Billing changed

[#1]

Hi, Can anyone tell me how to contact plusnet, our contract still has 5 months to run but just got a large bill increase.

Been trying tweeter/x for days and no response and don't get on too well with phones.

[#2]

The options you have tried are only ones available, I'm afraid, if you have phone 'issues'.

[#3]

Moderator's note:
Thread moved from Broadband to My Account/Billing

[#4]

Question has been on 'X' for 4 days now and no response from plusnet!

[#5]

Hello there @fockewulf 

Sorry for the delay in getting back to you, we're super busy at the moment. 

I can see you have raised this with our higher escalations team and they will assign you a case handler in the next few days.  

[#6]

Just got an email saying my contract has ended so I have asked why my account is showing 5 months left.

[#7]

Hiya @fockewulf 

I can see you have raised this with our highier escalations team and you have been assigned a case handler. 

We will leave it with them