Billing error

[#1]

Good evening, 

I renewed my broadband contract back in august (around the 8th) but my last two bills from august 24th(?) and September have billed me at the out of contract amount of £41.75 instead of the £23.99 of the new contract.

If somebody could look in to this for me then that would be grand.

Thanks in advance

[#2 · Accepted solution]

Hi @bexn123,

I'm very sorry to hear about this. I've had a look into this today and raised a response via a support ticket on your account, which can be accessed here.