Billing problems
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Billing problems
18-10-2021 6:46 AM
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You couldn’t make it up !!
It seems that they are all working from home and the lazy lot in the IT department are not even doing that !
Re: Billing problems
18-10-2021 8:59 AM
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Hello @Neilfrost
Thanks a lot for reaching out ad I'm really sorry to hear that you're having problems with paying your bill due to issues on our end. I've gone through the account and can see that the option to take a payment is unavailable. There's clearly something going wrong in the back end billing system here. I've raised a new task with our billing team and have taken personal ownership of this matter until we're able top get it resolved. I can't promise a resolution date just yet, but I'll be keeping you updated via email along the way.
You can view and comment on the open ticket for direct communication with myself here.
Re: Billing problems
29-10-2021 11:44 AM
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To say I’m [-Censored-]ed off is an understatement!!
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