Bills paid but restrictions on my account

[#1]

As of the last week my broadband has been very slow, to the point my partner can’t use his phone while I am. I logged into my account today to see “ We're really sorry but due to a technical issue your service restrictions haven't been removed.” I’ve never missed a payment direct debit set up and money always taken. But it also displays on my home page “payment cannot be taken” but I have no outstanding balance on my account.

[#2]

@Carahughes I've made some adjustments from our side. Please can you reboot the router?

[#3]

Have the same message on my account along with "Payment cannot be taken" on the front page - no payment is due and the DD is still in place on my bank account.  A speed test just carried out was within expected parameters.  I assumed the message was just one of the usual Plusnet "things" we have become used to 🤔.

[#4]

Have you noticed any difference with your WiFi ?

[#5]

I have rebooted and unfortunately no difference

[#6]

Not noticed anything with my speed.  Messages have gone now so I suspect it was just another Plusnet quirk 🤔