Broadband compensation

rosiefazbear163 · Tuesday

My plusnet box was activated on the 24th of December but I was left without connection due to issues on both plusnet and open reaches end, with 2 engineers cancelling and leaving me without WiFi until the 18th of January.

When phoning plusnet about these issues the topic of compensation was brought up, yet I am still waiting to hear back about this, frustrated as I am a uni student who had to do without WiFi for classwork in this time.

Baldrick1 · ‎30-06-2016

Moderator's note:
Thread moved from Broadband to My Account/Billing

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Townman · ‎22-08-2007

If compensation is due it will be credited to your account automatically within 30 days of the issue being resolved. So there’s no need for concern until around 17th Feb.

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