Broadband contract ended on July 2023. However, the July 2023 bill is incorrect

[#1]

Hi

I ended a broadband contract recently. My 18 month broadband contract ended July 2023 (Feb 2022 to end of July 2023
However, the July 2023 bill is wrong:

July £38.23
June £23.69
May £23.69
April £23.69

The July bill would be £23.69. The July bill require a refund of £14.54 .

I spoke (by phone) to staff in July and they confirmed the July bill is wrong. I have still not heard about the incorrect July bill. Would someone check the July bill for a refund?

Many thanks 🙂

[#2]

Did you just reach the end of the contract period, or did you close the account?

You pay for broadband in advance - so the July bill relates to the period after your contract ended, and is charged at the out-of-contract price.

If you did close the account then you should get a refund eventually. If not then your connection will continue to be charged at the out-of-contract price until you do close it or opt for a new contract period at a discounted price.

[#3]

The end of contact 18 month end on 31 July 2023. Plusnet sent a email on 12 July:

"The cancellation will take place on 31st June 2023."

"There are no cancellation charges"

[#4]

OK, so you have cancelled the broadband. Plusnet's billing system will take a while to catch up and you should get a refund in due course - using the existing Direct Debit. If you cancel the DD they will issue a cheque but it can take a couple of months longer (from experience).

[#5 · Accepted solution]

Hi @WalnutTree I'm sorry that this will is showing incorrect. I've added a ticket to your account to explain what I've done. You can view this here https://www.plus.net/wizard/?p=view_question&id=236688090

[#6]

Thanks @ClaudiaG23 for resolving the July 2023 bill. Many thanks 🙂

[#7]

"The cancellation will take place on 31st June 2023."

Are Plusnet inventing new days of the month now?  😀

[#8]

My mistake, I didn't copy a email and wrongly written. Here is the Plus.net email from 12 July 2023 below:

The cancellation will take place on 31st July 2023.

Cancellation charges

There are no cancellation charges.