Calls to 123 appearing on my bill
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Calls to 123 appearing on my bill
20-10-2022 11:40 AM
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Hi Forum,
My latest bill shows 2 calls to 123 which I am sure I did not make. How do i resolve this?
The calls conicided with the times my internet went down and subsequent trouble shooting by PlusNet and Openreach.
Regards
Dick
Re: Calls to 123 appearing on my bill
20-10-2022 6:26 PM
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Welcome to the forum. 🙂
@DDaby wrote:
The calls conicided with the times my internet went down and subsequent trouble shooting by PlusNet and Openreach.
Yes, that will be another OR engineer testing lines the unofficial way.
One of the Help Team will arrange a refund when they see your post.
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Calls to 123 appearing on my bill
21-10-2022 7:11 PM - edited 21-10-2022 7:12 PM
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Hi @DDaby,
I'm really sorry that there are call charges on your bill which you don't recognise.
I suspect it may be related to the fault you had so I've refunded the charge which you should receive in your bank account within the next 5 to 10 working days.
Let me know if there's anything else you need help with.
Re: Calls to 123 appearing on my bill
23-10-2022 12:18 PM
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Dear Community
Thank you for resolving this issue and making a refund.
Kind regards
Re: Calls to 123 appearing on my bill
04-11-2022 6:26 AM
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Dear PlusNet Help Team,
I just noticed a similar charge to call 123 which I never made. (I do not even use the landline...only for emergencies...).
(Have jumped onto this post rather than start a similar thread as it is the same problem).
Please could you help?
Thank you.
Re: Calls to 123 appearing on my bill
04-11-2022 7:13 PM
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