Calls to 123 appearing on my bill

[#1]

Hi Forum,

My latest bill shows 2 calls to 123 which I am sure I did not make. How do i resolve this?

The calls conicided with the times my internet went down and subsequent trouble shooting by PlusNet and Openreach.

Regards

Dick

[#2]

Welcome to the forum. 🙂

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@DDaby wrote:

The calls conicided with the times my internet went down and subsequent trouble shooting by PlusNet and Openreach.

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Yes, that will be another OR engineer testing lines the unofficial way.

See https://community.plus.net/t5/Home-Phone/Unplugged-phone-keeps-ringing-speaking-clock/m-p/1893762#M3...

One of the Help Team will arrange a refund when they see your post.

[#3]

Hi @DDaby,

I'm really sorry that there are call charges on your bill which you don't recognise.

I suspect it may be related to the fault you had so I've refunded the charge which you should receive in your bank account within the next 5 to 10 working days.

Let me know if there's anything else you need help with. 

[#4]

Dear Community

Thank you for resolving this issue and making a refund.

Kind regards

[#5]

Dear PlusNet Help Team,

I just noticed a similar charge to call 123 which I never made. (I do not even use the landline...only for emergencies...).

(Have jumped onto this post rather than start a similar thread as it is the same problem).

Please could you help?

Thank you.

[#6]

Hi there! Sorry to see this has happened to you too. Would you mind sending me a private message with your username please?