Can't change call plan- now being massively overcharged

[#1]

No worries, aye you learn something new everyday 

[#2]

So here's the latest. I usually have a monthly bill of 37.97

This month ALREADY I have racked up an additional £107.67 - I wonder if Watchdog might be interested in doing a feature.....

Last bill

£37.97

Next bill date

27-Aug-2022

Credit limit

£225.00

Credit used

£107.67

Credit remaining

£117.33

[#3 · Accepted solution]

Thanks for your time today @MarkBirch, I have sent over an email just to outline our chat and will get back to you again later today before my shift ends I am really sorry about all of this.

[#4]

Hi All,

Kudos to @LaurenB for working so hard to resolve this. Thanks!

[#5]

No worries at all Mark, I am pleased this is all sorted. Thanks for getting back to me and confirming!