Can't login in my account - what going on?

[#1]

@bobpullen checking both on ipad and firefox on windows pc. All working now. Cheers Bob. Thank You.

[#2]

@bobpullen Just FYI - still get the same error on iPad/phone.

[#3]

@jab1 - username & password errors?

Can you PM me your public IPv4 address please?

[#4]

Working for me again using Firefox and original Plusnet log in details. Thank you for the fix.

[#5]

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@jab1 wrote:

@bobpullen Just FYI - still get the same error on iPad/phone.

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Just checked and it doesn't look like you're using Firefox?

[#6]

I am, Bob - on all devices.

The Canonical  one on the Lappy, and the Apple one on iPad/iPhone,

[#7 · Accepted solution]

@bobpullen Just a thought, because I don't understand the difference, but I am using IPV6, not IPV4.

[#8]

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@jab1 wrote:

@bobpullen Just a thought, because I don't understand the difference, but I am using IPV6, not IPV4.

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That shouldn't matter as the portal servers are hosted on an IPv4 network. Nudge me next week and I'll have somebody take another look. I'm guessing they min-interpreted the server logs.

Also worth you carefully retyping the details, rather than relying on auto-complete, just so we can definitely rule out something wonky happening there.

[#9]

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@bobpullen wrote:

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That shouldn't matter as the portal servers are hosted on an IPv4 network. Nudge me next week and I'll have somebody take another look. I'm guessing they min-interpreted the server logs.

Also worth you carefully retyping the details, rather than relying on auto-complete, just so we can definitely rule out something wonky happening there.

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OK  - I'll manually re-enter the username/pw, but it worked OK on version 109. Not a massive problem, TBH, because, as an email-only account I very rarely login to the portal  anyway.

[#10]

@bobpullen If I manually try logging in to the Member Centre, using either the password or the email address - on either my 2023 iPad or iPhone 8, I still get the response as shown in post #1 of this topic. As said previously, not a big problem as I only log in if needed to help on the forums, which I only do when at home on my laptop, but as I don't like it when something goes wonky, especially if I have made no changes, it would be good to resolve this. Thanks.

[#11]

@jab1 - can you try a few times from each of the affected devices and provide me with timestamps please?

[#12]

OK, @bobpullen I will, but how can I provide the timestamps? Apologies if I sound thick. 😉

[#13]

The rough times you tried logging in and were met with the failure. It's just so we've something to match the logs with at this side.

[#14]

OK Bob, I'll be looking at it tomorrow late afternoon/evening - a little busy today.

[#15]

@bobpullen Timestamps (all in iPhone 8, iPad to follow): 1229, 1251, 1336, 1358, 1425.