Cancel Bt Sport before activation

[#1]

Ordered By sport yesterday. That was a mistake, I forgot how cumbersome and moody it is. It hasn't changed since I last had it. Keep getting an error message "unable to find an active BT subscription". Don't get these problems with NOW Tv, which is a smooth operation compared to BT. So I want to cancel please...

[#2]

Hey there, I have just created a ticket for you on https://www.plus.net/wizard/?p=view_question&id=232949137 Reply back to that and I will do all the work that needs doing

[#3]

Thanks.

[#4]

This has now been sorted for you Do you need me for anything else at the moment

[#5]

Will I be charged, as I haven't used it? I couldn't use it because of an error code.

[#6]

I will sort out any issues with the charge because like you say you didn't use it