Cancel contract on behalf of my Dad

[#1]

Hi

I have full Power of Attorney for my Dad and need to terminate his contract due to his poor health.  I believe he is on a 30 day sim only contract.  How can I do this please?  There only seems to be a phone number for plusnet and I can never get through while I'm at work/have free time to call.  I can provide copies of the PoA but want to ensure these are dealt with safely and confidentially.  Many thanks, Hannah

[#2]

Hi @CarerHelpNeeded 

I'm really sorry to hear that your dad is in poor health. 

If you haven't sent a copy of the documents to us already you can send it to us by e-mail to Mobile-help@plus.net or the below address if you'd rather send it in the post

Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU

Once that's been done you can call us up and we'll get the account closed